Privacy Policy.
This Privacy Policy explains how MTECH CONSULTING collects, uses and looks after personal information when you visit our website, contact us or arrange a consultancy service.
A straightforward approach to personal information.
We only ask for information that is useful for dealing with your enquiry, arranging a consultancy service, managing an existing business relationship or operating the website.
This policy explains what information we collect, why we need it, how it may be used and how long we normally keep it. We aim to keep our handling of personal information proportionate to the service being provided.
About the business
MTECH CONSULTING is operated by MTECH CONSULTANTS LTD.
MTECH CONSULTANTS LTD is a company registered in England and Wales under company number 11741574.
London, EC1V 2NX
For the personal information covered by this policy, MTECH CONSULTANTS LTD is responsible for deciding why and how the information is used.
Information we collect
The information we collect depends on how you use the website and whether you contact us about a consultancy service.
Contact information
Your name, business name where provided, email address, telephone number and other contact details you choose to provide.
Booking information
The consultancy service you select, preferred appointment date and time, and information included in your requirements or booking message.
Business requirements
Information about your organisation, existing technology environment, cloud requirements or other information you provide so that we can understand your enquiry.
Website information
Technical information such as browser type, device information, approximate usage information and website activity where this is collected through necessary website functions or permitted analytics.
Communication records
Messages, emails and other correspondence exchanged with us about an enquiry, booking or consultancy service.
We do not ask customers to provide personal information that is unrelated to the consultancy service or the reason for contacting us.
How we use information
We use personal information for purposes connected with operating MTECH CONSULTING and responding to genuine enquiries.
Respond to enquiries
To understand your enquiry and respond using the contact details you provide.
Arrange consultations
To review booking requests, discuss suitable arrangements and confirm consultancy sessions.
Provide services
To prepare for and deliver the agreed consultancy service.
Manage business records
To maintain appropriate records relating to enquiries, bookings, services and payments.
Improve the website
To understand how the website is used and improve its structure, content and usability where appropriate.
Meet legal requirements
To maintain records or provide information where this is required by law or a lawful request.
Why we may use your information
We use the appropriate lawful basis for the particular purpose involved. Depending on the circumstances, this may include the following.
We may use your information where it is necessary to respond to your request and take steps towards arranging a consultancy service.
Where a service has been agreed, we may process information needed to provide that service and manage the related business relationship.
Some records may need to be retained or processed because applicable law requires us to do so.
We may use information where it is reasonably necessary for the ordinary operation, administration, security and improvement of the business, while taking account of the interests and rights of the people involved.
Where consent is the appropriate basis, we will ask for it before using the information for that purpose. You can withdraw consent where consent is the lawful basis being used.
Contact and booking requests
Our website allows customers to submit enquiries and booking requests for fixed-scope consultancy services.
When you submit a booking request, the information provided is used to review your requirements and contact you about the requested service, preferred timing and next steps.
Submitting a booking request does not by itself confirm an appointment. MTECH CONSULTING reviews the request and contacts the customer to confirm the arrangements. Payment is then arranged after the booking has been confirmed.
If a booking does not proceed, the information will normally be retained for up to 6 months after the last meaningful communication, unless there is a clear business or legal reason to retain it for longer.
Where a consultancy service proceeds, relevant customer and service records may be retained for 7 years from the end of the relevant financial year where needed for accounting, tax, contractual or other legal record-keeping purposes.
Who we may share information with
We do not sell personal information. Information is shared only where there is a practical reason for doing so and where the relevant legal requirements allow it.
Website and hosting providers
Service providers may process technical information and submitted website data as part of hosting, maintenance, security and normal website operation.
Payment service providers
Where payment is arranged, relevant payment information is handled through the payment service used for the transaction. We do not need to retain full payment card details ourselves.
Professional service providers
Where necessary, information may be shared with professional advisers or service providers supporting accounting, administration or other normal business functions.
Legal or regulatory requests
Information may be disclosed where we are required to do so by law or where a valid legal or regulatory request applies.
Where another organisation processes personal information on our behalf, we expect appropriate arrangements to be in place regarding the handling and protection of that information.
International processing
Some technology and service providers used by modern websites may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take the appropriate steps required by applicable data protection law. This may include using an adequacy decision or appropriate contractual or other safeguards where required.
Information about the safeguards relevant to a particular transfer can be requested using the contact details provided at the end of this policy.
How long we keep information
We do not keep personal information indefinitely. The period depends on why the information was collected and whether there is an ongoing reason to retain it.
These periods are standard working periods rather than a promise that every record will be deleted on an exact day. Information may be retained for longer where there is a genuine legal, accounting or contractual reason to do so. Where it is no longer needed, it will be securely deleted or anonymised where appropriate.
Your data protection rights
Depending on the circumstances and the lawful basis involved, you may have rights in relation to the personal information we hold about you.
Access
You can ask for a copy of personal information we hold about you.
Correction
You can ask us to correct information that is inaccurate or incomplete.
Erasure
In certain circumstances, you can ask us to delete personal information we no longer need or are not required to retain.
Restriction
In certain circumstances, you can ask us to restrict how your information is processed.
Objection
You may have the right to object to certain types of processing, including processing based on legitimate interests.
Portability
Where applicable, you may ask for certain information to be provided in a structured, commonly used format.
To make a request, contact us using the details provided at the end of this policy. We may need enough information to confirm your identity before responding.
Where a request is subject to a legal time limit, we will respond within the period required by applicable data protection law.
Keeping information secure
We take reasonable technical and organisational steps to protect personal information against inappropriate access, loss, alteration or disclosure.
Access to personal information is limited to people and service providers who need it for a relevant business purpose. We also take care when transferring information through email, website forms and other business systems.
No website or electronic communication system can be guaranteed to be completely secure. If we become aware of a personal data incident that requires notification, we will handle it in accordance with applicable requirements.
Cookies and website technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and improve the website.
Essential technologies may be used where they are needed for the website to function. Where consent is required for non-essential cookies or similar technologies, the relevant choice will be requested through the website’s cookie controls.
Some website features may also be provided by third-party services. Those providers may process technical information in accordance with their own privacy information and the settings selected on the website.
For more information about cookies and the choices available to you, please refer to our Cookie Policy.
Marketing communications
We do not need your consent to respond to a genuine enquiry or communicate with you about a consultancy service you have requested.
If we use your personal information for electronic marketing where consent is required, we will provide an appropriate way to give or withdraw that consent.
You can ask us to stop sending marketing communications at any time by contacting us using the details below.
Information about children
MTECH CONSULTING provides business technology consultancy and the website is intended for business customers and professional enquiries.
We do not knowingly design our services to collect personal information from children.
Changes to this policy
We may update this Privacy Policy when our services, website functions or data handling arrangements change, or where changes are needed to reflect applicable requirements.
The latest version will be made available on this website so that visitors can see how personal information is handled.
Questions or concerns
If you have a question about how we use your personal information, we would encourage you to contact us first so that we can understand the issue and try to resolve it directly.
You also have the right to raise a concern with the UK’s data protection supervisory authority, the Information Commissioner’s Office, if you believe your personal information has not been handled appropriately.
Need to ask us about your information?
If you would like to ask a question, make a data protection request or discuss how we handle your information, please contact MTECH CONSULTING.